Shipping

 

SHIPPING FAQ

Worldwide Shipping Available! 

We ship with German Post, DHL, GLS, DPD, UPS, DHL Express, TNT Express, 

 

All items are shipped from our warehouse in Aachen, Germany. Prices depend on the total weight and size of your order.

All parcels are shipped with Tracking and signature required upon delivery. 

Prices and delivery time 

Germany
All parcels are shipped via DHL (standard).
Prices start at 6,50EUR
Delivery time 1-5 work days

Europe
All Parcels within the European Union are shipped with the following methods: 
- German post standard (available for parcels up to 2KG)
Prices starting at 9EUR
Delivery time 2-14 work days

- Standard DHL (available for parcels up to 30KG)
Prices Starting at 18EUR
Delivery time 2-14 work days

- Express (available for parcels up to 20KG)
All express services are shipped via GLS, DHL Express, DPD, UPS, TNT. 
If a certain express carrier is wanted please contact us before placing the purchase. 
Prices starting at 13EUR

International

All Parcels within the European Union are shipped with the following methods: 
- German post standard (available for parcels up to 2KG) 
prices starting at 10EUR
Delivery time 10-90 work days 

- Standard DHL (available for parcels up to 30KG) 
Prices starting at 21,50EUR
delivery time 14-90 work days (this delivery method is via surface mail, and may be transported via Ship, long delivery times are to be expected. ) 

- Express (available for parcels up to 10KG)
All express services are shipped via UPS, DHL Express, TNT Express, DPD. 
If a certain express carrier is wanted please contact us before placing the purchase. 
Prices starting at 16EUR
Delivery time 2-14 work days. 

 

USA

Currently shipping to USA is only available via UPS with us, Pricing starting at 16EUR. 

Canada

Orders via DHL are shipped via Boat and a very long delivery time is to be expected. For larger parcels we suggest to use express services. 

Not all Countries have been fully configured yet. Should you have received at check out an error message stating this please contact us with your delivery address and we will configure it right away. 

 Most covid restrictions have been waved y shipping carriers. Should you have any questions regarding restrictions to your country, please contact us before purchasing. 

 

ORDER PROCESSING

So i placed my order, when will it ship?

Once we have received your order, we will begin processing as soon as possible to get it shipped to you right away. Most orders are processed within in 1-5 work days. 
Sometimes we experience an overload on orders or one of our Team members falls out and this can lead to delays. Due to this we inform you that orders may take up to 14 work days before they are shipped. Work days are Monday to Friday. Weekends and local holidays are not counted.

Order has been shipped, when can i expect it? 

Most parcels take 2-14 days for delivery depending on your location. Delivery may take longer, please see our shipping page for delivery info.

Shipping disclaimer

While we do our best to pack our parts as securely as possible, it is possible that some parts may become loose in transit and not arrive as expected.

If your package arrives damaged, please open it with your postal service to claim any damage to your order. Damaged shipments must be claimed by the receiver with their local postal service or other service responsible for delivery.

Return shipping must be paid by customer.

AUTOart Spares is not responsible for any damage incurred during transit.

 

Shipping via German Post

Orders weighing under 2kg are shipped via German Post Standard. This is not an express service. Shipments via German Post Standard will usually be given to your local postal service once it has reached your country. The German Post Standard service offers tracking and insurance (30€). A higher insurance is possible. For this please contact us immediately after you have placed your order (info@autoartspares.com). 
Additional insurance costs 3,00EUR per 100,00EUR increments. 
Example: 
300EUR insurance = 9,00EUR additional charge.
500EUR insurance = 15,00EUR additional charge. 

 

Shipment returned

Should your order be returned to us for one of the following reasons: 

- Unclaimed package (unable to deliver after delivery attempts/not claimed after holding period)

- Delivery denied

- Customs denied

We will refund you the product order value right away. All shipping costs from us to you as well as shipping charges back to us will not be refunded. There will be a 10% restocking fee.
A re-shipment of the same order will not be possible. Please place a new order. 

 

Shipping delays

In many cases it is possible for your shipment to have delays

this may be one of the following: 

- Holidays in our country

- Holidays in your or transit country

- Customs office processing delay

Please allow a few weeks extra processing time if you are buying from overseas.